We aim to provide you

with as much relevant

information as possible

to help you get the most

out of your heal;th service.

General Information

Opening Hours

We are open every day Monday to Friday 8am to 18:30pm across all our sites.  We also offer extended access appointments at weekends in partnership with local Practices.  For the latest information on extended access, please ask reception.

Prescriptions

We recommend that you contact us to obtain your unique username and password so that you can order your prescription online. This is the same system we use for on-line appointment booking.  The system is much safer as it is linked directly to your medical records at our Practice.  Therefore the medication list is always up-to-date and accurate.

 

Items that do not appear on your repeat list should continue to be ordered in your usual way.  A summary of the ways in which you can order medication is below:

 

  • Online once you have obtain your username and password (login link at top of page)
  • By downloading our smartphone app and completing the request form
  • By visiting us in person Monday to Friday 8am to 6.30pm
  • By calling us on 0113 2563250

 

Please provide us 48 hours notice when ordering your medication. Our Doctors are consulting with patients all day and so cannot normally stop their consultation to complete your request immediately.  Additionally, this allows us to check your medication request and ensure your records are fully up-to-date.

Home visits

We offer a home visiting service in certain circumstances.  If you qualify for a home visit, you should try and ensure that your visit request is made before 10am. This is because it allows the Doctor to plan his or her visiting schedule. Once we have received your visit request, a Doctor will  call you back to take more details.  Please note, home visits are only provided in the following circumstances:

 

  • Where your medical condition would be made worse by you attending the surgery or,
  • You have a condition that limits your ability to interact with people outside your own home (such as a social phobia).

 

Whilst our guidance above appear restrictive, it is important to note that we have your health as our primary concern.  It is likely that the worse your health problem makes you feel, the more it is likely that we will need to use medical equipment to help assess your condition.  Our Doctors are restricted in the type of equipment they can carry to your home.  So it is always better, where medically possible to attend the surgery.

 

We understand that patients can have transportation or mobility difficulties.  However, unless you are truly housebound this may not be sufficient to secure a home visit.  This is because our home visits are assessed on medical need only, and we really do offer a more comprehensive service onsite!

 

Please note: a doctor will visit you if he/she agrees it to be necessary. The doctor may decide that your problem could be attended to at the surgery. In this case you will only be seen if you come to the surgery. Doctors do not have to visit at home unless there is a medical need.

 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.  There are also better facilities for examining and treating patients in the Health Centre.

Fitnotes (sicknotes)

Fitnotes can now be requested online by clicking here or by downloading our smartphone app. Providing you complete the request in full, you will not normally need to have a face-to-face appointment unless the Doctor believes it is necessary.

 

If you require a sick note (called a Fit Note from April 2010) because you are unwell and unable to attend your work then the doctor will usually be able to provide this free of charge.  All fit notes state the reason for absence from work or restrictions for particular tasks and the length of time you are expected to be off work.

 

Fitnotes can be collected from the Practice or sent to you by email.

 

 

Please note: If you are off work for up to one week, a sick note is not needed as you can self-certify your absence.

 

Download a self-certification form for your employere here.

 

Or complete a self-certification form online by clicking here.

Are you a carer?

Important information!

 

  • Are you a Carer?
  • Are you caring for someone?
  • Do you look after someone because they are ill, frail, disabled or have mental health or substance abuse problems?
  • Is the care you provide unpaid?
  • Would you like to be recognised and get some support?

 

If so, please let us know!  You can tell the Doctor or Nurse at your next appointment, email us at bramley.villagesurgery@nhs.net, call us on 0113 2563250 or use the contact form in the contacts page.

 

By telling us that you are a carer, we can ensure you that are provided with help and support.

 

Don't forget, we also run carer support groups on a monthly basis.  Visit our calendar page for the next date.  Our carer support group will allow you to meet other carers and talk with a carer support worker!

Do you require a Chaperone?

Be comfortable and get the most out of your health visit!

 

We want our patients to feel as comfortable as possible during your visit to the Doctor or Nurse.  During your consultation, the Doctor or Nurse may ask you for permission to examine you. Therefore, if you would like someone else to be present during your examination (a chaperone) please let the Doctor or Nurse know and they will arrange for another member of the medical or nursing team to be present.  That person will be familiar with the type of examination you are having.

 

Similarly, the Doctor or Nurse may ask for your permission to arrange for a chaperone here they feel it is appropriate to do so.

 

About your medical records

Your medical records are an important way of helping us provide medical care. You and your medical records describes how we use and protect your records.

 

You can download this by clicking here.

 

The computer system we are using to keep your medical records is called SystmOne. It is used by a number of other medical services locally including the out of hours service Urgent Cambridge Care. We ask your explicit consent to allow other Healthcare Professionals who treat you using SystmOne to see the records we make, and for us to see the records that they make. We feel this helps support the continuity of your medical care, but we can only do this with your explicit consent. We have explained this a little further in Share Out Share In with SystmOne which you can download here.

 

For more information on how your medical information is shared within Leeds, click here.


If you are happy to consent to Share Out Share In, so that other Healthcare Professionals directly involved in your care who also use SystmOne, can see your medical records, please complete the appropriate form and hand it in at the surgery
 
This is not the same as the Summary Care Record or Care Data. There is more information about these on this website. It is assumed that you consent to these unless you specifically opt out. You can download the necessary forms to opt out on the relevant pages of this website and then hand them in at the Reception
 
The NHS Care Record Guarantee gives you more information regarding your medical records and is available via the Health and Social Care Information centre and can be accessed via the following link here.

 

Care data

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

 

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

 

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download the opt out form below, complete it and return it to the practice

 

We need to make sure that you know this is happening and the choices you have.

 

Click here for information on how information about you helps us provide you with better care.

 

Click here for  frequently asked questions.

 

Click here for opt out form

 

Summary care record

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

 

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

 

Your information will be extracted from practices such as ours and held on central NHS databases.  

 

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

 

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

 

For further information visit the Connecting for Health Website here.

 

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

 

Zero tolerance policy

Help us to help you...

The NHS operate a zero tolerance policy with regard to violence and abuse, and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

 

Zero tolerance policy

The NHS operates a zero tolerance policy with regard to violence and abuse. The practice therefore has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

 

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and the circumstances leading to it.

 

If the incident is serious enough to involve the police, either to assist whilst the patient is present, or to inform the police after the event, the practice will secure an incident / crime number and inform the CCG/NHS England and WYCSA that the practice would like the patient removed immediately from its list. It is anticipated that, in instances such as this, the severity of the incident would warrant referral to the “difficult patient service”.

 

Bramley Village Health and Wellbeing Centre aims to provide the best possible health care for its patients.

However, there may be circumstances when it would be considered reasonable, or in the best interests of the Practice or the patient, to remove patients from the list.

 

The purpose of this policy is therefore to define the practice guidelines for patient removal ensuring that all cases are dealt with fairly.

 

The Policy

This is outlined below under several categories, and extends beyond the various forms of abuse of staff: It also covers situations where our services are repeatedly abused, and the more complex areas of “breakdown of the doctor patient-relationship”. We look after over 13,400 patients and the frequency of unacceptable behaviour by patients is extremely rare.

 

Below are examples that will trigger the removal process and the resulting action by the practice.

 

Physical abuse or Violence, or threats of the same, including any damage to practice premises: Will be immediately reported to the Police and the person will be immediately removed from the list and referred to the scheme for Violent Patients.

 

Crime and deception. Where a patient fraudulently obtains drugs for non medical-reasons, deliberately lies in order to obtain a service or benefit by deception, steals from the practice or attempts to use the doctor to conceal or aid any criminal activity, they will be immediately removed from the list.

 

Verbal Abuse of a doctor or other member of staff: Normally one written warning will be issued with any further incident resulting in removal from the list but the practice reserves the right to remove someone instantly depending on the severity and nature of the incident.

 

Persistent Failure to Attend. Once an appointment is made, patients are expected to keep it, or inform us that they need to change it. Failure to do so will be overlooked once: the next occasion will trigger a warning letter. Any further incidents will result in removal from the list.

 

Persistent abuse of services: If the practice is aware that a patient, or relative, persistently ignores requests to follow procedures set down to ensure safe clinical care for them and other patients, two warnings in writing will be given. On a third occasion, the removal of that patient will be made.

 

Persistent non-compliance with treatment plans: We understand that patients sometimes disagree with a plan or treatment. We acknowledge this and allow for second opinions both within and beyond the practice. However, there sometimes comes a point where a patient is unwilling to accept advice and treatment, yet continues to put the clinicians in a position of responsibility for their care. This represents an impossible situation and one where the patient risks serious detriment to their health. The GP will discuss the issue with the patient and following this discussion two warnings will be made in writing before removal is instigated. We hope that this will almost never be necessary.

 

Irretrievable breakdown of the doctor-patient relationship: Occasionally a patient’s behaviour falls outside that which is normally considered reasonable and leads to an irretrievable breakdown of the essential doctor -patient relationship. In some cases this can be overcome by changing GP’s within the practice but in others this will not be appropriate and following written explanation the patient will be removed from the practice list.

 

Safeguarding

Protecting children

If you suspect or believe a child is suffering or is likely to suffer significant harm including any form of mistreatment or abuse, you should report your concerns. Follow the link below to the Local Safeguarding Children Board website, to see who you should contact: Leeds Safeguarding Children's Board here.


This website also gives more information about Safeguarding Children.


Keeping vulnerable adults safe

If you have a concern about the safety of a vulnerable adult you should discuss this with Social Services. Follow this link for more information, and how you can contact the appropriate people, at Leeds Cuty Council, Leeds Safeguarding Adults Board, here.


This website also gives more information about Safeguarding Adults.