Delivering services across

Burnley and Leeds 

Face to face | Video | Telephone | Secure Text Messaging | Email | General Practitioners

Nurse Practitioners | Clinical Paramedics| Clinical Pharmacists | Specialist Nurses | Physiotherapists | Sonographers


Needs we say more

24/7 online consultations

What? Through our website and smartphone app, you can start your consultation online 24/7 a day. Our online consultations ask you the same, evidence-based, questions as a face to face appointment and will ALWAYS be reviewed by a real clinician who will work with you to agree next steps (e.g. referral, prescription, diagnostic test, advice).  It does not replace a face to face appointment, but has the added convenience of only asking you to attend face to face if needed.


When? You can submit an online consultation 24/7 and be assured that a clinician will review once we are open.


How? Visit our 'online consultation' section of our website or smartphone app.

Pre-booked consultations

What? Continuity of care isn't about seeing the person you want, but seeing the person you need most, when it matters.  We offer a range of pre-booked appointments available on the day of need and up to two weeks in advance.


When? Monday to Friday daytime, Saturday and Sunday.


How? These can be booked by patients online or by telephone.  Additionally, our GPs will use these if they feel that it is important that they see the patient for a follow up appointment.

Telephone consultations

What? Not every health problem requires that you see a GP or Nurse face to face.  it is for this reason that we make available a number of telephone consultations where you can discuss your health question, concern or request.


When? Monday to Friday each week.


How? Call the Practice and once your telephone appointment is booked, the GP or Nurse Practitioner will call you around the specified time.

Secure text messaging

What? Not everything needs a face to face appointment. Whether you are looking for advice about a health matter, a reminder of a recent consultation, an update on your referral or test results, or looking for general information, our secure text messaging facility is designed with you in mind.


When? You can secure text message via our app 24 hours per day. We will normally respond within 4 working hours (but aim to respond within 1 hour or sooner)


How? Download our smartphone app, get registered, and get messaging!

Video consultations

What? We offer video consultations as an alternative to telephone or face-to-face appointments. Video consultations reduce unnecessary travel time for patients and improve communication and decision-making between the patient and clinician by maximising convenience and confidentiality.


When? Video consultations are a new service and so we will be piloting offering these at different times through the week.


How? You can book a video consultation via our smartphone app 24/hrs a day.  Once you book a consultation, the clinician will video call you at around your appointment time.

Practice nursing

What? Primary care nursing is an essential part of general practice: dressings, smears, pill checks, immunisations and injections, coil fittings; we aim to provide a fully comprehensive service for our patients.


When? Monday to Friday each week.


How? Telephone reception or visit us in person and we will book you an appointment.

Chronic disease management

What? Chronic diseases are long term health conditions that are generally progressive.  Some diseases are managed by specialist nurses, such as: diabetes, asthma and COPD; whilst others are managed by our GPs and Nurse Practitioners, such as: depression, hypertension, osteoporosis.


When? Monday to Friday for routine care.


How? Call the practice and arrange an appointment. For all others, you can utilise routine appointments or telephone consultations.  Additionally, a number of conditions are actively managed, which means that if we don't hear from you, you will hear from us!

Health checks

What? Our Healthcare Assistants are expert in provide lifestyle advice and carrying out healthchecks.  They work closely with our Practice Nurses and very often will work in tandem, especially for patients who have a long term condition. 

When? Monday to Friday each week.

How? For a health check or lifestyle advice, call the Practice for an appointment.  If you have a long term condition managed by a specialist or advanced nurse, you will be recalled annually or sooner depending on your condition.  However, you can also call us to arrange an appointment with a nurse.

Medication reviews

What? We employ our own Nurse Practitioners who supports our Doctors in prescribing matters. 

When? Our Nurse Practitioners works Monday to Friday each week.

How? If you have a chronic disease such as asthma, COPD or diabetes, your medication review will normally be done during your annual review.  For all other patients, you can call the practice and request a medication review with our very own Pharmacist!

Sexual health

What? We offer a range of sexual health services including advice, routine and emergency contraception, and smears.

When? You can use any of our routine appointments with a Doctor or Nurse Practitioner.

How? Call us to book an appointment.


What? We provide a wide ranging vaccination service including childhood immunisations, seasonal influenza and pneumococcal vaccinations, catch up campaigns, and more.

When? Our seasonal campaigns happen throughout the year depending on the nature of the immunisation.  These will be advertise on our website, smartphone and in our Practice.  For all other immunisations, appointments are available Monday to Friday each week with a Practice Nurse.

How? Keep an eye out for our seasonal immunisation campaigns.  Additionally, you can call the practice and request an appointment with a Practice Nurse.


What? We work with other NHS providers to bring more services onsite that will benefit our patient population. 

When? Weekly across all three sites.

How? You can request an appointment via reception or as a referral following consultation at one of our locations.


What? We provide a range of other services including sicknotes, non-NHS examinations, medical insurance reports, HGV and PSC applications, and private letters.  With the exception of statutory sicknotes, these services are not funded by the NHS meaning that there will be a charge.  This is to reflect the additional time required by the Doctor and administration team to complete the work, time that would have otherwise been used to treat patients.

When and how? Sicknotes can be requested from reception if it is a repeat.  For first time sicknotes, please attend our walk-in service.  For chargeable services, please call reception and book an appointment.  Make sure to explain to reception what you require so that we can ensure the appropriate time is allocated.